Shipping Information

We would like all our customers to enjoy their shopping experience with us

Shipping Restrictions
Because of recent events in Ukraine we will not be accepting orders from Russia and Belarus. Sadly we also cannot ship orders to Ukraine at this time.

 

Coronavirus-related service disruptions

Royal Mail updates can be found at www.royalmail.com/coronavirus

DPD service updates - www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp

Fedex service updates - www.fedex.com/en-gb/service-news.html

usps service updates - www.usps.com

Express services are available including ParcelForce, UPS and Fedex on request. Please contact us for pricing on express services.

Domestic (Delivery within the United Kingdom)
The free delivery option: Normally dispatched within 3 - 5 working days and delivered by Royal Mail however we might at times use other companies.

Rest of world (International Standard)
International items are generally delivered within two weeks, although this can be longer at peak times and may be subject to customs delay at the destination country.

International delivery time is normally 7 - 14 working days but might take longer.

Claims for lost mail will only be accepted after 28 days has passed from date of dispatch for UK Mainland and 35 days for international locations.

We are unable to dispatch an order until we receive confirmation that the payment has been cleared. Please note we are unable to accept payment by cash or cheque.

Foiled stickers and customised goods: Those items normally printed on demand and not held as stock. Please allow 5-10 working days for dispatch to allow us time to prepare your order.

Returning your item because it is defective or unwanted
Please contact us and we will arrange for replacements to be sent and work with you to resolve the issue.

Order Cancellations
Please contact us as soon as possible quoting your order number and we will attempt to cancel your order however this cannot be guaranteed as your order might have already left our site and handed over to our delivery partner.

Import duty and local taxes

Orders for delivery outside of the United Kingdom may be liable for import duty/tax on entering your country. The amount of duty (if any) are dependant on the type of product and order value. Any charges for customs clearance/import duty are to be paid by the customer.