We would like all our customers to enjoy their shopping experience and receiving your goods is an important part of this process.
Depending on the type of products you order there may be different time requirements to prepare your order for dispatching.
For Items held in-stock: Orders received before 14:30 will be processed that day and will be delivered as per the requested delivery option.
For Items that are made-to-order or customised: Please allow the required time for us to prepare your order. An estimate of the preparation times will be provided in the item description.
We are unable to dispatch an order until we receive confirmation that the payment has been cleared.
Please note we are unable to accept payment by cash or cheque.
We are currently unable to offer a collection service for customers to collect orders directly from our office.
First class option: Please note there is no guarantee of delivery time so if a next day service is required please use Special Delivery
Special Delivery option: Next day delivery that applies to all items in-stock and providing payment has cleared by 14:30.
We will send your order using the delivery option you selected at the time of checkout. We may in some cases upgrade the First class option to special delivery at no extra charge depending on the size/value of the order.
We have a cut-off time of 14:30 for orders placed on our website being sent next day by royal mail. Items sent by royal mail can be tracked here
Note: International items may take a few extra days to prepare for shipping. There may also be additional delays with customs clearing. Please allow for this extra time when ordering as such a delay is beyond our control.