Delivery Information

We would like all our customers to enjoy their shopping experience and receiving your goods is an important part of this process.

Christmas Delivery Notice

International Customers: To be sure of receiving your orders by christmas please make sure they are placed by Monday 10th December.

Christmas: For all orders placed after 2:30pm on Thursday 20th December we cannot guarantee delivery until after the New Year.

Depending on the type of products you order there may be different time requirements to prepare your order for dispatching.

We are unable to dispatch an order until we receive confirmation that
the payment has been cleared. Please note we are unable to
accept payment by cash or cheque.

For Items that are made-to-order or customised: Please allow a few days for us to prepare your order. An estimate is given in the product description.

For Items held in-stock: Please allow up to 3
working days for your order to arrive after dispatch. Orders are
dispatched on Mondays, Wednesdays and Fridays. You need to have ordered
by midnight the day before to guarantee dispatch on these days.
(excluding Bank Holidays)

If the Monday was a bank holiday then your order will be dispatched on the Wednesday of the same week.

Your order will be sent using Royal Mail or Parcel Force depending on the size and weight of the items. It is sometimes required to split orders into multiple packages. In such event the packages may not arrive together on the same day.

Priority & International Priority options
When selected at the checkout we will dispatch your order within 48 hours and for customers within the United Kingdom delivery time is next working day (Not guaranteed). International delivery time is normally 5 – 10 working days.

This is the fastest delivery speed available from us.

Domestic (Delivery within the United Kingdom)
The free delivery option: Normally sent using 2nd class or 48 hour services.

Royal Mail Special Delivery 
Please contact us to check stock before ordering as some items we sell will need to be prepared in advance and we might require extra time to allow for this.

Rest of world (International Standard)
International
items are generally delivered within two weeks, although this can be
longer at peak times and may be subject to customs delay at the
destination country.

Collecting your orders from us

Sorry but at this time we are unable to offer a collection service
for customers to collect orders directly from our warehouse. We are
looking for a new location where this can be made possible.